Frequently Asked Questions
FROM REPAIR TO REPLACEMENT,
WE HAVE YOU COVERED
Our Platinum Protection Plan covers the cost of repair or replacement of your furniture.* If you don’t use your protection plan within five years, you will receive an in-store credit equal to 100% of the purchase price of the protection plan.
Mechanical and structural breakdowns to fabric, leather, vinyl upholstery or solid surface furniture and area rugs as a result of:
| Fabric | Leather & Vinyl | Wood & Other Solid Surfaces | |
|---|---|---|---|
| Breakage of frames, panels or springs | ✔️ | ✔️ | ✔️ |
| Breakage of sleeper, recliner, lifting, heating and/or vibrating mechanisms | ✔️ | ✔️ | ✔️ |
| Failure of integral electrical components | ✔️ | ✔️ | ✔️ |
| Lifting or incident-specific chipping of veneers or laminates exposing the substrate | ✔️ | ||
| Warping | ✔️ | ||
| Loss of silvering on mirrors | ✔️ | ||
| Seam separation | ✔️ | ✔️ | |
| Fading from the sun | ✔️ | ✔️ | ✔️ |
A specific post-delivery incident which occurs during normal residential use resulting in accidental damage, including:
| Fabric | Leather & Vinyl | Wood & Other Solid Surfaces | |
|---|---|---|---|
| All stain types, including dye bleed and dye transfer onto or into upholstery fabric, leather or vinyl | ✔️ | ✔️ | ✔️ |
| Punctures, rips or burns | ✔️ | ✔️ | ✔️ |
| Liquid marks or rings | ✔️ | ✔️ | ✔️ |
| Household heat marks | ✔️ | ✔️ | ✔️ |
| Gouges, dents, scratches or chips that penetrate the finish exposing the substrate | ✔️ | ||
| Damage caused by nail polish remover | ✔️ | ✔️ | ✔️ |
| Checking, cracking, bubbling or peeling of finish caused by a specific incident | ✔️ | ||
| Glass or mirror chipping, breakage or scratches | ✔️ | ||
| Pet damage—singe incident only | ✔️ | ✔️ | ✔️ |
Excludes damages covered under the manufacturer’s warranty. Additional exclusions and limitations apply. Please refer to your protection plan document for specific coverage details.
*This in-store credit is good towards a minimum purchase of double the protection plan amount and expires after one (1) year. Original invoice must be present to
redeem. Ask us for details.
Excludes damages covered under the manufacturer’s warranty. Additional exclusions and limitations apply. Please refer to your protection plan document for specific
coverage details. Cover is provided by National Product Care Company, except in AZ, FL and OK, where it is Service Saver, Incorporated and in WA where it is
ServicePlan Inc. All providers are located at : 175 West Jackson Blvd., Chicago, IL 60604, 800-209-6206. Coverage provided via form numbers: FFMCCBR series.
Administered by Montage, Inc., 4035 Park East Court, Suit 300, Grand Rapids, MI 49546, 1-800-995-2229.
1. You must report problems within 30 days of noticing the incident.
2. Call 800-995-2229 to file a claim. Have your furniture sales receipt and Protection Plan number ready when you call.
3. Refer to your Protection Plan document for complete details, including limitations and exclusions.
Frequently Asked Questions
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Valentine Gibbs
I tried your coffee this past summer when my husband and I started going to the Wrightstown Farmers market. I haven't missed a week since for your delicious coffee. I used to buy the very popular coffee and found that yours was better tasting, better kept and made the perfect cup every time!! I even got my other family members hooked on it as well!! Thank you for the best cup of coffee!
Valentine Gibbs
I tried your coffee this past summer when my husband and I started going to the Wrightstown Farmers market. I haven't missed a week since for your delicious coffee. I used to buy the very popular coffee and found that yours was better tasting, better kept and made the perfect cup every time!! I even got my other family members hooked on it as well!! Thank you for the best cup of coffee!
Valentine Gibbs
I tried your coffee this past summer when my husband and I started going to the Wrightstown Farmers market. I haven't missed a week since for your delicious coffee. I used to buy the very popular coffee and found that yours was better tasting, better kept and made the perfect cup every time!! I even got my other family members hooked on it as well!! Thank you for the best cup of coffee!
Valentine Gibbs
I tried your coffee this past summer when my husband and I started going to the Wrightstown Farmers market. I haven't missed a week since for your delicious coffee. I used to buy the very popular coffee and found that yours was better tasting, better kept and made the perfect cup every time!! I even got my other family members hooked on it as well!! Thank you for the best cup of coffee!
Lisa Stone
You have not tried fresh coffee until you've tried this one. We saw this coffee roasted meticulously and shipped as soon as it came out of the roaster. Just try one bag and you will be hooked. We are true coffee "snobs" and this is the only coffee that suits our tastes. Try it in a french press for an unbelievable fresh coffee experience! Thank you so much! A Perfect cup every time!
Cliff Lindsey
My wife stumbled across The Coffee Scoop at a tasting demo held at Frey's Better Foods in Hellertown, PA. She bought a bag of coffee, and we've been hooked ever since. Not only are these the best coffees we've ever tasted, they're also organic and fair trade. We've since moved to Colorado, so now we order online. The shipments always arrive sooner than we expect. 110% happy customers.
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